Refund policy

All sales are final, except when an item arrives damaged, defective or incorrect.

Courses and Digital Materials

All course purchases, certifications, training manuals, videos, mentorship services and other digital materials are nonreturnable and nonrefundable, except where required by law.

Personal-Care Products

For health, hygiene and safety reasons, spray-tan solutions, Sundrops® Boost and other personal-care products cannot be returned or exchanged.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 7 days of delivery at laura@sundrops.ca. Please include your order number and photographs of the item and packaging so we can evaluate the issue and make it right.

Sale Items and Gift Cards

Sale items and gift cards are final sale and cannot be returned or refunded.

Approved Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

Questions

If you have any questions about this policy, please contact Laura at laura@sundrops.ca.